From: jerrygao@hlwa.com.hk
To: vinchung@hlwa.com.hk
cc:
Date: September 19, 2011
Subject: Report of transportation delay
Dear Ms Ho,
Our 13 crates of routers ordered by SHK Test Laboratories Ltd were involved in an accident during the transportation and sustained a serious damage. Therefore the delivery of routers to SHK will be postponed.
According to the original plan, 13 boxes of routers should be sent to SHK on this Tuesday morning. The shipment from USA headquarter arrived Hong Kong safely on last Sunday via Victory Transport (invoice number: GXF1025) as arranged. And then the goods were checked by technical personnel and kept in the local warehouse of our company, where the routers were waiting to be sent to SHK.
According to the original plan, 13 boxes of routers should be sent to SHK on this Tuesday morning. The shipment from USA headquarter arrived Hong Kong safely on last Sunday via Victory Transport (invoice number: GXF1025) as arranged. And then the goods were checked by technical personnel and kept in the local warehouse of our company, where the routers were waiting to be sent to SHK.
The goods were picked up by Golden Express Transport at 8 a.m.Tuesday(waybill number: D7356, invoice number: TP11685) and scheduled for arriving at SHK before noon. However, Mr Kinko Tanaka, the representative of SHK, called me on Tuesday afternoon saying that they had not received the goods. After checking, I found that the goods were involved in an accident on Tat Chee Road during transportation on Tuesday morning at 8:30 a.m. The driver was injured and most of the goods were damaged. Now the remaining goods are kept by Golden Express in their warehouse.
SHK Test Laboratories Ltd: client company
Victory Transport Ltd: in charge of the transport from USA to HK
Golden Express Transport: in charge of the transport from local warehouse to the client
I have arranged Tom Lee, a senior staff of Network Service Section, as the representative on behalf of our company to check the remaining damaged goods stored in the warehouse and keep contact with Golden Express. Besides, I dispatched my secretary Cynthia Zhu to consult with insurance company about the estimated loss and claiming settlement. At present, technicians are checking spared goods urgently and another 13 boxes of routers will be sent to SHK as soon as the check is finished. The total delay may be about 5 days. Finally, I will report the current condition and future plan in detail to Mr. Kinko Tanaka forthwith.
Sincerely,
Jerry GAO
Department Manager
Network Service Section
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